Privacy Policy – Greenwich University Mobile App

1. Information We Collect

We collect information to provide academic, administrative, and support services through the mobile app. This includes information you provide directly as well as data generated through your use of the app.

1.1 Personal Information

The following personal information may be collected and processed:

• Full Name and Student Roll Number
• University Email Address and Contact Number
• Program, Department, and Academic Details
• SPD (Special Program Division) application data and preferences
• Fee invoices, payment status, and transaction references

1.2 Device & Technical Information

To ensure optimal performance and security, the app may collect:

• Device operating system (e.g., Android, iOS, Web, Desktop)
• Push notification token (e.g., FCM token)
• App version and basic device information
• IP address and general usage logs

1.3 Usage Data

We may collect information about how you interact with the app, such as:

• Login timestamps and session activity
• Features accessed and interaction patterns
• Error reports and performance diagnostics

2. How We Use Your Information

We use the collected information to:

• Authenticate and identify students, faculty, and staff
• Provide access to academic records, attendance, and results
• Enable course registration and academic services
• Deliver push notifications and important announcements
• Process and confirm online fee payments and invoices
• Improve the performance, reliability, and security of the app
• Support university planning, reporting, and quality enhancement

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Information may be shared only in the following cases:

• With internal university departments (such as Academics, Examination, Accounts, SFC, SPD, and IT) for legitimate academic and administrative purposes.
• With authorized service providers (e.g., payment gateway, notification services) strictly for the purpose of enabling app functionality and secure transactions.
• When required by law, regulation, or legal process, or to protect the rights and safety of students, staff, and the university.

All sharing is done in accordance with university policies and applicable laws.

4. Push Notifications

The app uses push notifications to communicate important academic and administrative information, such as:

• Announcements and circulars
• Class, exam, and timetable updates
• Fee reminders and payment confirmations
• SPD and student activity updates

You may control notification preferences through your device settings. Disabling notifications may result in missing important information from the university.

5. Data Security

We take data security seriously and implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

• Use of secure (HTTPS) communication channels
• Role-based access controls within the university systems
• Authentication and authorization mechanisms for app access
• Regular monitoring and maintenance of systems

While we strive to protect your data, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

6. Payments

Online fee payments made through the app are processed via secure, PCI-DSS compliant payment gateways. Sensitive payment card details are handled by the payment provider and are not stored on Greenwich University servers or within the mobile app.

We store payment references, invoice details, and transaction status to confirm and reconcile your fee payments.

7. Your Rights

Subject to applicable laws and university policies, you may:

• Request correction of inaccurate or incomplete information
• Request access to certain information stored about you
• Request removal of optional or non-essential data, where appropriate

To exercise these rights, please contact the relevant university department or email privacy@greenwich.edu.pk.

8. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the use of your data, please contact:

Privacy & Data Protection
Greenwich University Karachi
DK-10, Street 38, Darakshan, Phase 6, DHA, Karachi, Pakistan

• Email: privacy@greenwich.edu.pk
• Phone: (+92) 21-111-202-303
• Website: www.greenwich.edu.pk

9. Changes to This Policy

Greenwich University may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services.

Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how your information is being protected.